The market for condominium concierge has seen constant growth that is upward-trending. The market is constantly growing regarding new developments for condominiums within Calgary.
A surge in Condominium Concierge job openings has been the result. The position of a Condominium Concierge can be described as a job focused on providing customer service.
It combines elements from security guard work with administrative tasks and hotel-style front desk assistance.
Concierge services can add the “5 Star” flair to the condominium community. The majority of new condos are built with the Concierge Desk in the center in the lobby.
Concierge Desks are the first things the residents, guests, or prospective investors will see upon entering the building.
The Concierge is often referred to as the “face of the building” and can even affect the image and reputation of the community.
What Exactly Does A Condominium Concierge Do?
Meet, Greet, And Confirm
In most modern condominiums, visitors who are not residents of the building must contact the Concierge. Before entering to confirm that every guest who enters is permitted to enter.
Calls to the Concierge are directed at the residences the guests claim to be visiting. And the Concierge courteously confirms that every guest is welcome.
As a benefit, the residents are happy to be greeted by their guests and announced. Also, as an extra security measure, this assists in keeping the premises secure.
Effective Incident Response
Sometimes, condominiums are affected by events like floods and power outages, fire alarms. And many other incidents that could threaten the safety of residents and security in the building.
Concierge employees are trained to react according to standard procedures. They protect the guests of their residents and their property safely. And assist in defending condominium companies from the risk of liability.
Bookings And Administration
If residents wish to utilize one of the community’s amenities, the Concierge is available to assist.
Condominium owners have the option to make use of common areas, like the “Party Room” to host the wedding reception, a “Billiards Room” to have some fun with your friends outside the city or a “Theater Room” to watch an old favorite film with family and friends.
The Concierge is the person with the power and experience to help facilitate this. He manages bookings for amenity rooms, relocations and deliveries that require the use of an elevator.
They also keep track of transactions like parcels, packages, and keys.
What Are The Qualifications For A Concierge Entry-Level Job In Calgary?
Most Concierge employees within Calgary are required to have a valid Calgary must have an active Calgary Security Guard License.
If you’re interested in becoming a Condominium Concierge, then you ought to begin by completing the required 40 hours of Security Guard License Training and achieve First Aid and CPR certification.
It is mandated by the Calgary Ministry of Community Safety and Correctional Services, Private Security and Investigative Services.
To learn more about how we can assist you in getting your security certificate, follow the link below.
A high school diploma or equivalent is usually necessary, along with an ability to comprehend the English language, both written and verbal. Written.
Practical communication skills are crucial, as is the ability to master and follow standard procedures despite external stress and pressure (for instance, following a fire protocol when a fire alarm is activated).
Also, there is a matter of prior experience in the field. It’s not mandatory, but it is a benefit for condominium concierges to have experience with customer care.
This could mean working in an office contact center (since concierges are responsible for handling various calls daily).
Perhaps, customer service experience could involve being an administrative assistant (since concierges prepare reports, complete logs and assist residents in booking elevators and amenities rooms).
Maybe customer service experience could be a sales background (since concierges are thought to represent “the “face of the building, there’s a lot that involves “selling” involved with prospective residents and investors).
What Can I Do To Get A Luxury, High-End Condominium Concierge Status?
Another experience that can provide an advantage: is previous experience as Concierge in a Condominium.
Numerous security companies offer condominiums with employees who operate as Condominium Concierge.
Each security company has their standards for training and business practices. In the same way, every condominium has its distinct society and culture, with their particular demands.
Specific condo communities require two Concierge members to work at the same time in tandem working at the exact desk, and some condos need just one Concierge to work simultaneously.
Specific condos with larger Concierge Teams will require one Concierge who is at the door of entry to greet visitors and open the door as an indication of the luxurious service.
Some condos demand higher standards of the Concierge Team and might have a more significant pay scale.
Communities requiring more from their Concierge typically expect that the candidates who serve within their communities have more extensive knowledge of their work than those who are applying for smaller, less intensive condominium communities that are in a less lavish environment.
They require knowledgeable Concierges with experience in multi-tasking and managing a bustling Concierge Desk.
They are looking for Concierges who have had to deal with an alarm for a fire or two and responded to the event of a leak in water.
The most luxurious condominiums need Concierges who have exceptional customer relationship abilities.
Thus, previous experience as Concierge in a Condominium Concierge can help build a candidate’s resume and help them satisfy the requirements that are expected of a Concierge. Concierge Team in high-end luxurious condominiums.
